As a trusted provider of healthcare mailing services, MASS Communications has supported hospitals, insurers, and Medicare plans with secure, accurate mail fulfillment for over two decades.
The Production Floor Behind HIPAA-Compliant Patient Mail
Since 2003, MASS Communications has printed and mailed time-sensitive communications for hospitals, health plans, and medical practices. We don’t broker your jobs out — we run the presses, inserters, and postal logistics ourselves, under one roof in Leominster, Massachusetts. We’re also the company behind PatientLetterHub — the self-serve platform that puts our production floor at your fingertips.
Health Systems & Health Plans
Medicare Advantage AEP Mailing, End to End
Running member communications for open enrollment? We handle AEP mailing programs end to end — member letters, plan-change notices, and ID cards — with online proof approval, postal documentation, and a BAA on file.
What you get:
Online Proof Approval: see the signed proof, approve with one click, or request changes — nothing prints without your sign-off.
Postal Documentation: Mail.dat confirmations, postage spend by mail class, piece counts, and NCOA summaries — audit-ready.
HIPAA Built In: a BAA on file before any PHI moves, with every step logged — backed by our own Massachusetts production floor.
Print & Mail Solutions
Direct Mail Print & Campaign Support
We’ll work with you to ensure your direct mail isn’t just delivered—it performs. Whether you’re sending a simple postcard or a high-impact marketing package, we help you reach the right audience with the right format at the lowest possible cost per piece.
- Postcards (standard & oversized)
- Letters (single or multi-insert)
- Brochures & Flyers
- EDDM (Every Door Direct Mail)
- Custom kits, folds, and formats
From idea to inbox, we focus on maximizing your return on investment—every time you mail. Medical and dental practices: send patient letters self-serve through PatientLetterHub — upload, approve your proof online, and we mail it.
Fulfillment, Warehousing & Response Handling
Once your direct mail campaign is in motion, we help you close the loop with fast, accurate fulfillment and response tracking. Whether you’re mailing catalogs, handling rebate redemptions, or shipping out product samples, we make sure every response is handled efficiently—and without clogging up your own workspace.
- Mailing of catalogs, brochures, sample packets, coupons, and more
- Warehouse storage of your materials—no need to crowd your own space
- Pick, pack & ship operations managed in-house
- Inventory control & reporting to keep you in the loop
We help you turn campaign responses into meaningful data and customer connections—accurately, efficiently, and on time.
So, what do you need done? A high saturation “occupant” mailing… personalized variable data letters… fulfillment packages… multi-piece info kits… database management? Whether you need one hundred pieces or hundreds of thousands, MASS Communications promises the lowest cost processing, postal fee optimization, on-time delivery and knowledgeable support. Every time.