Salesforce Health Cloud Integration

Extend Your CRM to the Mailbox

MassComm connects directly to Salesforce Health Cloud to streamline the process of turning patient, member, or provider data into targeted physical communications. Whether you’re managing campaigns, triggering outreach events, or maintaining compliance workflows, we help you leverage the power of your CRM without creating extra work for your team.

We accept exports directly from Health Cloud, including campaign segments, list views, and filtered records. Our system translates these into print-ready files and matches each record to the correct message version using predefined logic — based on plan type, care gap, region, language preference, or any criteria you’re tracking inside Salesforce.

For recurring campaigns or regulated outreach (e.g., Medicare Advantage mailings, annual notifications), we can automate list ingestion, flag duplicates or invalid addresses, and return mailing reports to your CRM team. Every job is tracked through a versioned print log that matches what was sent, when, and to whom — all traceable back to your source data.

This integration reduces the need for manual file prep, spreadsheets, or outside marketing platforms. And because MassComm specializes in HIPAA-compliant healthcare mailings, you can trust that every record is handled securely from ingestion to final delivery.

Our goal is simple: to let your Salesforce team operate as they already do — while making print and mail execution seamless, accurate, and audit-ready.